How It Works

We delve into how the process works from start to finish, what limitations we have and give you a greater insight as to what we are all about at Motoiva.

The Process

Our Mobile Valet Van

We are a completely self-contained service, we have our own water, power and all the products we need to carry out our services.

The Work Space

We come to you, wherever that may be, as long as we can park our van within 10 metres of the vehicle we are working on, and it does not obstruct any foot or road traffic we can make it work.

Pre Arrival Admin

On the day we will ask you to do a few things, for motorbike related services it will require you to place it on a solid & stable surface for us to perform the service on. If you have any paddock stands that you are happy for us to use during the service, please place your motorbike safely up on the stands before our arrival. For car related services, it will require you to remove any valuables or child seats from the car. For all vehicle services, please ensure the vehicle's engine is cold and not warm as a result of being run before our arrival, and please take pictures of all the areas that we will be working on before our arrival.

Arrival & Inspection

When we arrive, we will need to get the vehicle keys from you. We will then carry out our own inspection of the exterior and depending on what service you have the interior of the vehicle as well, we document any damage, signs of wear & tear, check the condition of your tyres and for some services the thickness of your paintwork. If at this stage we find anything that is a cause for concern for us, we will discuss with you what further actions we can take before starting on the vehicle.

The Service & The Handover

We carry out the service that you have booked with us to the best of our ability, once complete we will walk around the vehicle with you and show you any findings we might have, it will also give you the opportunity to check your vehicle over and make sure that you are happy with the work that has been carried out. We will then hand you your keys back and once this is done our service is complete.

Post Service

The first time you drive/ride your vehicle after one of our service's we ask you to please carry out any safety critical checks that you would usually do before commencing on a journey. Any child seats that may have been removed or placed back in to your vehicle will need to be installed by you correctly, it is not our responsibility to re-install or check that they are safe for use.

You will also be eligible to join one of our 12-month maintenance plans, these plans will maintain your vehicle to a standard once set by us & is the perfect way to keep your car in optimal condition all year round.

Service Limitations Caused By Weather

With our service being a mobile one where we primarily work outside, we are at the weather's mercy. Whilst we will try our best to work in whatever conditions are thrown at us, the point at which the quality of work drops below our standards due to the weather is the point we will stop and try to come up with a solution to get around this issue with you. Typically, if you have a garage or some kind of shelter where your vehicle can be safe and placed into, and we can get our van to within our working distance of your vehicle, then we can continue with your service. In the extreme circumstances where this isn't possible, we will either allow you to reschedule the service for another time or cancel the service and get a partial or full refund, which will be dependent on how much work has been carried out prior to us having to stop due to the extreme conditions.

If there is severe weather forecast before we arrive for your service, and we deem it to be unworkable, then we will notify you and let you know what further actions you can take. The two options you have are to either reschedule the service for another time, or you can cancel the service and get a full refund.

Any vehicle that has had one of our ceramic coatings applied to it will need to be left for at least 24 hours in the dry. If you do not have a garage or some kind of shelter to protect the vehicle during this period, then that is no problem as long as the weather remains dry, and the temperature doesn't drop too low we can work with it. If the weather is due to rain at all the on the day of your service or during the 24-hour period after the ceramic coating has been applied, we will make an assessment as to what further actions we can take. We will do our best to find a workaround for it and to keep it as close to the original booking date as possible. If this is not possible, and you want to cancel, you may be entitled to a full refund, which will be dependent on the length of cancellation notice we have been given.

Please look at the information below to see some examples of what we deem as unworkable weather.

Freezing Conditions, Snow or Ice

If the temperature drops below zero and any of the conditions above are present during the day's working hours, then we will have to make an assessment whether we can continue with the service or not.